Frequently Asked Questions
HOW DO I CREATE AN ADELWHOLESALERS.COM ACCOUNT?
WHAT SHOULD I DO IF MY USERNAME AND PASSWORD AREN'T WORKING
HOW IS THE ADMIN CHOSEN FOR EACH COMPANY?
WHAT IF I HAVE SEVERAL EMPLOYEES ALLOWED TO ORDER ON ADELWHOLESALERS.COM. DO THEY ALL NEED THEIR OWN ACCOUNT?
IS MY ACCOUNT INFORMATION SAFE?
ARE ALL PRODUCTS AVAILABLE TO ORDER ONLINE?
I'M A BUSINESS ACCOUNT OWNER: HOW DO I CHECK TO SEE IF A PRODUCT IS STOCKED AT MY LOCAL BRANCH?
ONCE I PLACE AN ORDER, HOW FAST WILL MY ITEMS BE DELIVERED?
LOCAL & STATE TAX/TAX EXEMPT
WHAT PAYMENT OPTIONS ARE AVAILABLE?
THE PRODUCT SHOWS "OUT OF STOCK." CAN I ORDER IT?
MY ORDER ARRIVED AND IT'S INCOMPLETE/DAMAGED, WHAT SHOULD I DO?
WHAT IS YOUR RETURN POLICY?
I RECIEVED MY ORDER AND IT'S NOT THE CORRECT QUANTITY OR INCORRECT ITEM, WHAT SHOULD I DO?
1. HOW DO I CREATE AN ADELWHOLESALERS.COM ACCOUNT?
To create an account on adelwholesalers.com, please visit the registration page under the Business Account link. Registration is quick and easy! If you are a current business account customer, please get in touch with us for a login and temporary password.
Keywords: NEW ACCOUNTS2. WHAT SHOULD I DO IF MY USERNAME AND PASSWORD AREN'T WORKING
Your username is the email address you used to register your account. If you cannot log in, click "Forgot Password" and try resetting your password. Please contact us at 563-355-4734 or onlinesupport@adelwholesalers.com for further assistance.
Keywords: FORGOT PASSWORD3. HOW IS THE ADMIN CHOSEN FOR EACH COMPANY?
The first person in your company to register is automatically set as the company's admin. If the admin needs to be changed for your company, please email onlinesupport@adelwholesalers.com and tell us the user(s) you'd like selected as admin.
Keywords: ADMIN TITLE4. WHAT IF I HAVE SEVERAL EMPLOYEES ALLOWED TO ORDER ON ADELWHOLESALERS.COM. DO THEY ALL NEED THEIR OWN ACCOUNT?
You may have all your employees use the same email address and password, or they can each have their own: it's up to you. There isn't a limit to the number of emails associated with your account number. For security reasons, you may wish to have them register separately if an employee leaves or is let go. If you need to remove an individual from your account, your account admin can delete their account through Manage Users, or you may contact onlinesupport@adelwholesalers.com for assistance.
Keywords: MULTIPLE ADMINS5. IS MY ACCOUNT INFORMATION SAFE?
Any business information shared with our accounting department through this site is based on an agreement between Adel Wholesalers, Inc., You, and your company for the sole purpose of trading goods and services for the financial gain of both parties. Your information is not shared with any third party company for further Epicor-powered and controlled growth.
Our site's platform, license, and cyber by Epicor.
Keywords: IS MY INFORMATION SAFE6. ARE ALL PRODUCTS AVAILABLE TO ORDER ONLINE?
While most products are available to order online, a few are too large to ship outside of our regular delivery methods. If you want to purchase these items, please get in touch with your local branch or fill out the form on our Contact Us page.
Keywords: SPECIAL PRODUCTS7. I'M A BUSINESS ACCOUNT OWNER: HOW DO I CHECK TO SEE IF A PRODUCT IS STOCKED AT MY LOCAL BRANCH?
Our site offers several ways for you to search our inventory. The quickest way would be to type the part/item number in the search bar, or for a broader search; you can click on All Categories left of the search bar. Once you are committed to your searched item, it will populate everything you need about it. Which includes your special pricing, the location(s) of the stocked item, and how many we have in stock from either store. If your item offers multiple manufacturer sizes and schematics, these choices are listed below the pictured item for your reference.
Keywords: LOCAL STOCKED ITMES8. ONCE I PLACE AN ORDER, HOW FAST WILL MY ITEMS BE DELIVERED?
Suppose your order is placed during regular business hours, and you have specified a place for delivery. In that case, your order will be placed in a queue for our delivery team to expedite your order promptly. Your desire to get it sooner may require a phone call to add your order to another order headed in your direction. We will do everything possible to ensure you receive your order correctly and promptly. Our team may contact you based on the number of orders placed to update the delivery time frame.
Should your order be placed after business hours, and you have specified a time and place for delivery, your order will be placed in a queue for our delivery team to pull your order during regular business hours and expedite your order promptly. Our team may contact you based on the number of orders placed to update the delivery time frame.
Keywords: DELIVERY PROCESS9. LOCAL & STATE TAX/TAX EXEMPT
Sign into your account if you are an Adel Wholesalers business account customer. When you check out, you will not be charged sales tax if your tax-exempt certificate is on file.
Non-Business Account Customers: If you are a tax-exempt customer ordering on our site, your order will include applicable sales tax. Immediately email onlinesupport@adelwholesalers.com and include a copy of your valid and up-to-date signed tax exemption form and your order number. We will credit the original payment amount before the order ships whenever possible. If your order is delivered/shipped before taxes can be removed, you will receive a refund for any taxes charged.
Local and State taxes are determined by order destination.
Keywords: TAXES/TAX EXEMPT10. WHAT PAYMENT OPTIONS ARE AVAILABLE?
You can pay in one of three ways.
- Open a charge account with us, where you will be invoiced monthly.
- Use a credit card to pay for the entire order through our site. We currently accept Discover, Master Card, and Visa.
- Visit us and pay with cash or charge at either one of our two branches.
11. THE PRODUCT SHOWS "OUT OF STOCK." CAN I ORDER IT?
If you have a Business Account with us, log in first to re-check your local store inventory. More inventory is available to Business Accounts users. "Out of Stock" items can be added to your shopping cart and purchased immediately. Once your order is placed, we will source your product, schedule delivery, and update you on the status.
Keywords: OUT OF STOCK12. MY ORDER ARRIVED AND IT'S INCOMPLETE/DAMAGED, WHAT SHOULD I DO?
Please check your order history for all items associated with your order. You can do this by clicking the link for order status in the order confirmation email.
If your order status shows all times have been shipped/delivered and your order is still incomplete/damaged, please get in touch with your local branch, salesman, or email us at onlinesupport@adelwholesalers.com. Please include your order number and a short description of the issue with the order.
If you are a current business account owner and have an assigned Account Manager, it's best to contact them or your local branch.
Keywords: INCOMPLETE/DAMAGED ORDER
13. WHAT IS YOUR RETURN POLICY?
Our return policy is simple. If you purchased your product from us and not elsewhere, please visit us at either of our two branches during regular business hours. We will gladly exchange your product for a new one or offer you an in-store credit for something different. (Differences in the product may vary based on inventory and the timing of factory alterations.)
Our Bettendorf branch hours:
- Monday-Friday from 7:00 AM-4:30 PM.
Our Cedar Rapids branch hours:
- Monday-Friday from 7:00 AM-4:00 PM.
14. I RECIEVED MY ORDER AND IT'S NOT THE CORRECT QUANTITY OR INCORRECT ITEM, WHAT SHOULD I DO?
Please get in touch with us at deliverysupport@adelwholesalers.com. Please include your confirmation number and a short description of the issues with your order.
If you are a current business account owner and have an assigned Account Manager, it's best to contact them.
Keywords: INCORRECT QUANTITY OR ITEM
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